Click on a Question below to go to the answer. If you still have a question, please feel free to email our customer service representative directly at jenny@precisionautobody.ca. We will be happy to personally respond to you.
Questions
- Do I have the right to choose my repair shop even if my insurance company is paying for the repair?
- Can Precision Auto Body arrange for a rental car?
- Is the repair of my vehicle guaranteed?
- Will the new paint match the old paint on my car?
- How long will it take to repair my car?
- What is a QRP?
- What are LKQ parts?
- What is hazardous waste removal?
- What is an overspray cover?
- How do I know when my car will be ready?
- How can I pay for the repairs?
- What if my insurance company is paying for the repairs?
Do I have the right to choose my repair shop even if my insurance company is paying for the repair?
Yes!! You have the right to have your car repaired at any shop you choose. Your insurance company is required by law to pay reasonable cost to restore your vehicle to pre-accident condition according to the
coverages you purchased. Your insurance policy will specify the coverages you have.
Precision has adopted repair procedures that will result in the best repair possible, both structurally and cosmetically. For example, removing
mouldings before painting, rustproofing new and welded panels,
four-wheel alignments with any structural repairs, blending
and clearcoating for colour match, etc. — all of which are covered in most insurance policies.
These procedures are not followed by all shops and may be discouraged by some insurance companies; however, it’s your car and your decision. Precision Auto Body has the latest equipment, certified technicians and
the expertise to restore your car to pre-accident condition.
Can Precision Auto Body arrange for a rental car?
Yes!! Precision Auto Body can arrange for
a rental car to be ready for you when you drop off your car.
You can then leave it with the rental company and they will
drop you off at our shop when your vehicle is ready for pick
up.
Is the repair of my vehicle guaranteed?
Yes!! You will receive a written guarantee the day you pick up your
car. Precision Auto Body has what we believe to be one of
the best guarantees available anywhere and it’s backed by
a company that’s been in business for over 20 years.
Will the new paint match the old paint on my car?
Yes!! Precision Auto Body uses the finest acrylic urethane paint
available. We take pride matching the colour on your car through
tinting and blending techniques to ensure a good paint match.
This is an additional procedure in the repair to ensure top
quality work.
How long will it take to repair my car?
The time it will take to repair your vehicle is determined by
the severity of the damages. Precision Auto Body will make
the repair in as short a time as possible; however, we will
not compromise our quality standards for the sake of time.
You will remember the quality.
What is a QRP?
A QRP (Quality Replacement Part) is a term used in the industry
to refer to a part manufactured by someone other than the
“Original Equipment Manufacturer” (OEM) of the vehicle in
question. Precision Auto Body has experienced that QRPs, in
many cases, are inferior in quality and fit. Therefore, we
do not recommend their use in some applications. We will advise
you of the applications we believe are acceptable.
What are LKQ parts?
LKQ (Like Kind and Quality) parts, simply put, are used parts.
They are auto parts originally manufactured by the builder
of your vehicle. The quality and fit will be the same as new
parts; they have simply been on another car previously. The
use of LKQ parts, when appropriate, can reduce the cost of
repairs. We will advise you of the appropriate usage. At Precision
Auto Body, we inspect used parts for damage and reject any
part that won’t pass our high quality standards.
What is hazardous waste removal?
Being environmentally conscientious is everyone’s responsibility.
At Precision Auto Body, we dispose of the waste generated
through the repair of your vehicle in accordance with federal,
provincial, and local regulations.
What is an overspray cover?
An overspray cover is a protective cover used to prevent paint
overspray from coating the surfaces of your vehicle which
are not being painted.
How do I know when my car will be ready?
When you drop off your car, we will give you an estimation of repair
time. It’s a good idea to check with us 24 to 48 hours prior
to your expected delivery date to get a firm delivery time
for the day your car will be ready. If there are any minor
changes to the delivery date, we will contact you with these
changes.
How can I pay for the repairs?
Precision Auto Body tries to make payment as easy as possible. We accept
properly-endorsed insurance checks, money orders, Visa, Mastercard,
debit, pre-approved personal checks, and yes, cash.
What if my insurance company is paying for
the repairs?
Precision Auto Body is performing these repairs for you, our customer.
We provide you and your insurance company with an itemized
bill for the repairs. Full payment of your deductible is expected
when you receive and are satisfied with your car. Precision
Auto Body will accept direct payment from your insurance company
if a commitment is given to Precision from the insurance company
prior to the release of the vehicle.
